Our Policy

Confirming your appointment

We send you a reminder text message or email (whichever is your preference) two days before your scheduled appointment time. If we don't get a response we will try to call you. If we cannot get in touch with you for a confirmation we hold the right to cancel the appointment.

Cancellations

We understand that some circumstances are out of our control and emergencies arise. If you are unable to keep your appointment, please let us know as soon as possible preferably within a 24hr time frame. This allows other clients the opportunity to fill the appointment.

Booking Fee

New clients to the salon will incur a $50 booking fee, which will be deducted off your final bill when you attend. If you have to reschedule, the fee will roll over to your next appointment. In the event of a cancellation or no show, the fee will not be refunded.

Our Guarantee

We take great pride in our work, so if you aren't happy neither are we! The last thing we want is for any client to walk out dissapointed. Upon consultation we assess your hair, discuss what styles/colours you have in mind and factor in your lifestyle. Together we will discuss options and suitability. We will 100% guarantee any hair service we do, therefore if you aren't happy with your hair within the first week of having it done please contact us as soon as possible. We would then invite you back in to rectify the issue.

We are a registered COVID SAFE business

In light of COVID-19, we want to assure you that we as a business and team are taking every precaution possible to ensure that you and we remain safe at all times. We maintain a strict hygiene regime and only use Microbial cleansers on all surfaces between each client visit and on all frequently touched objects in the salon.

Whilst at Evolve Hair friends and family are very important to us, please can we ask that during this time you do NOT bring any guests, including children into the salon with you for your appointment. This will help us ensure all social distancing requirements are met in the salon for the health and well-being of us all. Thank you in advance for your understanding.

If you are experiencing any flu-like symptoms please contact the salon today to reschedule your appointment for a later date.